Terms and Conditions

The Ashes

Your loved ones ashes are treated with the utmost respect throughout the making of your Eternity Bead. The ashes are kept at our 'Glass Butterfly Studio' where the beads are processed.

We are a family run business and only have one bead maker, Cheryl Winterflood.

Each order is handled separately. The ashes along with the customer's details are sealed in a zip-lock folder so they are not contaminated by other orders.

When purchasing customers must understand that due to the nature of the craft involved variations will occur in size, shape, colour and pattern. Images and sizes provided are for guidance only but will be adhered to as closely as possible.

The signing of the order form is a commitment to the details contained within. We do not take responsibility for any errors once a form is signed.

Small air bubbles may occur during the making of the bead. This is due to a reaction with the ashes being added to the hot glass. This does not affect the strength of the bead.

Ashes being sent to us still remain the responsibility of the sender. A stamped addressed envelope is provided in the bead pack.

 

Customers Personal Information


All customer information will not be used for any other reason than the sale of our beads and will not be passed on to a third party We do not collect or store customer data.

 

Payment

Payment for your items are made via the website upon ordering. We can accept most major credit and debit cards via Paypal. Alternatively, if living close by, pay at Larch Antiques (please find the address in our contacts tab). Your bead pack containing the vial to return the ashes/sand will be posted to you once payment has cleared.

 

Delivery of your order

We will keep you updated throughout the making of your Eternity Bead. We will contact you when the ashes/sand arrives at the studio and again when the bead has been made and shipped back to you.

All our beads are handmade to order and delivery time will depend on our work load at the time of order. However we aim for UK orders to be completed within 14 days of receipt of ashes/sand.

We do not take responsibility for any loss or damage during postage.  For this reason we advise you dont send all the ashes you have.

 

Charity Donations

For each ashes bead ordered we will donate £2.50 to 'NC TLC'. A Northamptonshire based charity that supports families who have children battling cancer.

For each sand bead ordered we will donate £2.50 to 'Make A Wish UK'. A national charity committed to granting wishes to terminally ill children.

 

Returns

If you are not happy with the quality of the product, please contact us so we can rectify the problem as quickly as possible. We want our customers to be completely happy with their finished bead.

The postage of any beads returned is the responsibility of the customer.